Independent Retail Advisory Group
Independent Retail Advisory Group

Retail Expertise. When It Matters.

Retail Expertise. When It Matters.Retail Expertise. When It Matters.Retail Expertise. When It Matters.

  

Independent advisory services for retailers, software vendors

and investors navigating the modern retail landscape.

Who We Are

Industry Expertise

Vendor Independence

Vendor Independence

 Decades of retail operations, technology, and commercial strategy across pharmacy, hospitality, and healthcare 

Vendor Independence

Vendor Independence

Vendor Independence

  Unbiased recommendations focused entirely on what's right for your business — not on commission or vendor relationships.

Proven Results

Vendor Independence

Proven Results

  Track record of measurable performance improvements, cost savings, and strategic growth for clients.

Our Services

Strategic Planning

Business health reviews, growth strategy, market positioning, and competitive analysis.

Technology Advisory

POS systems, retail platforms, software selection and implementation oversight.

Operations Optimisation

Process mapping, workflow improvements, compliance readiness, and performance benchmarks.


Financial Performance

P&L analysis, margin improvement, cost reduction, and KPI reporting frameworks.

Supplier Management

Contract review, negotiation support, and vendor relationship optimisation.

Staff & Training

 Team structures, capability frameworks, onboarding programs, and leadership coaching 

Meet The Team

Karen Dyke

Helen Vaughan

Phil Chapman

 Experienced Managing Director with a demonstrated history of working in the computer software industry. Skilled in Retail, Sales, Multi-channel Retail, and Customer Relationship Management (CRM). Strong business development professional. 

Phil Chapman

Helen Vaughan

Phil Chapman

Specialist in cutting edge SAAS solutions such as ERP, PIM and Order Management. His sharp business insight and natural communications skills make him a driving force in product strategy and market success.

Helen Vaughan

Helen Vaughan

Helen Vaughan

Helen is a former CCO and MD of a number of global ERP and IaaS Technology companies. Helen architected the Tecsco operating model and was responsible for its international rollout. She has successfully grown 2 US startups in the UK and has been instrumental in the growth of a disruptive Data and Insights IaaS solution.

Contact Us

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